Foundations of Service Science
A Pragmatic Approach
About the Book
Most of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories. This book provides information on services for people in business, governement, and education.
If you want to have the competitive edge in your personal and professional life, then it’s imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defi ned as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.
Harry Katzan, managing editor of the prestigious Journal of Service Science and professor at a local university, takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alike in Service Science. With an easy-to-understand format, Katzan, offers a comprehensive introduction to service science for people in business, education, and government.
Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as:
- Service concepts
- Service systems
- Information services
- Service management
- Service business
- Service technology
About the Author
Dr. Harry Katzan, Jr. is Director of the Service Science Institute of Hilton Head, professor of information systems at Savannah State University, and Editor of the prestigious Journal of Service Science. Resident of Hilton Head, Southe Carolina and avid marathon runner. (Don't use the Dr. in cover copy because business people do not like it and would prefer "down to earth" subject matter. People jump to the conclusion that the material is too academic. This book is for "run of the mill" professionals in business, education, and government.)