Service Science

Concepts, Technology, Management

by Harry Katzan, Jr.



Book Details

Language : English
Publication Date : 11/10/2008

Format : Softcover
Dimensions : 6x9
Page Count : 232
ISBN : 9780595525195
Format : Hardcover
Dimensions : 6x9
Page Count : 232
ISBN : 9780595512645

About the Book

If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.

Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike in Service Science. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service science for people in business, education, and government.

Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as:

  • Service concepts

  • Service systems

  • Information services

  • Service management

  • Service business

  • Service technology
Service science has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field and change how you think and perceive your world with Service Science!

About the Author

Dr. Harry Katzan is the director of the Service Science Institute of Hilton Head and a professor at Savannah State University. He is the author of more than 30 books and more than 100 papers.