Introduction to Service

What It Is and What It Should Be

by Harry Katzan Jr



Book Details

Language : English
Publication Date : 10/30/2017

Format : E-Book
Dimensions : N/A
Page Count : 124
ISBN : 9781532035975
Format : Hardcover
Dimensions : 5.5x8.5
Page Count : 124
ISBN : 9781532035982
Format : Softcover
Dimensions : 5.5x8.5
Page Count : 124
ISBN : 9781532035968

About the Book

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director of the Service Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include the following: — Service Concepts — Service Systems — Information Services — Service Management — Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, Introduction to Service is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

About the Author

Dr. Harry Katzan is the director of the Service Institute of Hilton Head and a professor at Webster University. He is the author of more than thirty books and more than one hundred papers.