The Managed Services Playbook

About the Book

“Ed has taken thirty years of battle-hardened experience running managed services businesses as a systems integrator, communications provider, equipment manufacturer, offshore provider and an independent start-up and put it in a highly readable, yet incredibly detailed and indispensable book.”
Bob Boles
CEO, Hostway Corporation

“The Managed Services Playbook is the blueprint for building and running a successful managed services business. The explosion in managed services at Avaya was fueled by many of the strategies and plans Ed has outlined in this book.”
Mike Runda
President, Avaya Client Services

“Successfully running a managed services business is a difficult task with many nuances which make it very different from other IT services. Ed has unlocked these secrets which have eluded so many businesses. The advice in The Managed Services Playbook is priceless.”
Chris Formant
President, Verizon Enterprise Solutions

“Ed’s proven ability to build high growth, high profit managed services businesses has made him one of the top managed services executive in the industry. The Managed Services Playbook details the keys to success for all those involved in managed and cloud businesses and can be mapped to proven, measurable results.”
George Humphrey
Senior Director, Research and Advisory - Managed Services, Technology Services Industry Association (TSIA)

“As IT vendors of all shapes and sizes rush to move their businesses to the cloud and managed services, The Managed Services Playbook should be required reading for anyone involved in those businesses.”
Dave D’Aprano
Group Executive - IT Outsourcing, Dimension Data

About the Author

Ed Nalbandian has spent more than thirty years running managed services businesses at companies such as Avaya, AT&T, IBM and Cognizant, along with starting his own managed services company, AimNet Solutions. He is currently the President of Enabling Managed Services, L.L.C., a consulting company focused on helping managed services vendors drive successful top and bottom line initiatives.

He is a founding member of the TSIA Managed Services Board. He holds a bachelor’s degree in economics from the University of North Carolina at Chapel Hill. He and Tracy, his wife of twenty five years, have two children, Kellie and Eric, and live in Connecticut.