Five-Star Customer Service

About the Book

A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren’t currently providing a high enough level of service simply because they haven’t been exposed to it in their lives, and so they don’t realize a new plateau even exists. The job of this book is to open people’s eyes to their five-star potential, give them the tools they need to get there, and then get out of their way. Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader, companywide.

About the Author

Ted Coiné founded his first business by teaching the English language in his living room. His first month, Ted earned just $20. By focusing relentlessly on the needs of their clients, his company grew to a $10 million valuation in four short years. Ted has been CEO three times and CMO once, spoken to audiences and consulted with business owners nationwide, and built a social media following in the hundreds of thousands. Everything he does is based on the principles of Five-Star Customer Service that you will find in this book. Ted is author and co-author of numerous books, including Spoil Your Customers Rotten, A World Gone Social, and the upcoming Business For The Rest of Us. He teaches college entrepreneurship to The Founders in Naples, Florida, where he lives with his wife, two daughters, and countless pets.