Success with Ethics
Your Road to a Brighter Future
by
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Vocabulary Lesson Example: Circle the appropriate word that suggest the theme of the statements below: 1) Fact: Steve works for a printing company and is working on an important deadline. Statement: "Yes, John I guarantee that you will have this brochure by Friday" a) responsible b) pride c) negative d) pessimistic 2) Fact: Clair just received an engagement ring and is attending an office holiday party. Statement: "Bye the way Sue, do you like my engagement ring? I guess your husband must have a poor job to get you a small ring like that." a) sincere b) loyal c) negative d) rude Example of "Real-Life" Story - Chapter 9 "Gem of a Story" with follow up questions Scenario: Grace has purchased a pair of diamond stud earrings from a friend’s mother who works at the well-known department store. Grace ran into a problem when the earring purchase was returned. Customer Grace: “Hi, Mrs. B, I was holiday shopping with your daughter last weekend.” Employee Mrs. B: “Oh that’s nice. I hope you didn’t spend too much money. How can I help you today? Are you interested in purchasing any jewelry from my department?” Customer Grace: “I’m interested in a pair of diamond stud earrings. I like these on the right side of the case.” Employee Mrs. B: “These cost $875.00 with 40% off this weekend. These earrings will only cost you $525.00. You could put them on your store credit card. Customer Grace: “ I love them. Put them on my credit card please.” Employee Mrs. B: “Sure, here you go. Thank you for your purchase. I’ll talk to you soon.” One week later: Customer Grace: “Hi, Mrs. B, how have you been? I want to return the diamond earrings that I purchased. I have other obligations that I want to take care of before I go out and spend this much money on myself.” Employee Mrs. B: “Ok, fine. Do you have your sales slip and earrings? I will process a $525.00 credit on your credit card. You’re all set. Thank you, it was good to see you.” Employee Mrs. B: (phone call) “Yes, this is Mrs. B, how can I help you. Yes, I understand I’m speaking to store security. What do you mean I’m in trouble? Yes, I sold many diamond stud earrings. I realize we don’t sell cubic zirconium (fake) earrings. I don’t know how we got a pair of cubic zirconium earrings in our inventory. Yes, I do know a person by the name of Grace. A return slip was taped to the earrings with her name? I can’t believe it. Did you speak to Grace?” Security: “Yes, we spoke to Grace. Grace said that we must have sold her a pair of cubic zirconium earrings and she wants to get an attorney. We don’t need this bad publicity. We know she bought authentic earrings from you and returned fake earrings. Under these circumstances, we must let you go. We are questioning whether you were involved in this scam. YOU’RE FIRED!” Employee Mrs. B: “I can’t believe that this person is a thief. I lost my job over her dishonesty. I will tell my daughter to avoid seeing such an unethical person.” Customer Grace: “I’m telling you, I returned what I bought from your store.” Employee Mrs. B: “You a liar and a thief. I don’t want anything to do with you ever again.” Customer Grace: (Thinking to herself) “What did I do? I will lose respect among all my friends. This incident is sure to get around. None of my friends will want to continue our friendship. I never thought I would ever get caught. What will everyone think of me? I wish I could go back and change everything. I ruined my reputation!” Circle the best character quality vocabulary word that best describes the following statements: 1) I want to return the diamond earrings that I have purchased. I have other obligations I want to take care of before I go out and spend this much money on myself.” a) mislead b) sincere c) vindictive d) clever 2)“I will process a $525.00 credit on your credit card. You’re all set. Thank you, it was good to see you.” a) deception b) absent-minded c) courteous d) arrogant 3)“We don’t need this bad publicity.” a) deception b) ashamed c) dishonest d) positive 4)“I can’t believe that this person is a thief.” a) dishonest b) success c) vindictive d) iproud 5)“I’m telling you, I returned what I bought from your store.” a) lie b) impulsive c) prompt d) jealous 6)“None of my friends will want to continue our friendship. What will everyone think of me?” a) loyal b) arrogant c) ashamed d) criticize Please answer the following character quality questions: 7)Why do you think Grace chose Mrs. B's store to make a jewelry purchase?
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Sample exercise; select the word that suggests the theme of each statement below:
1) Fact: Mary, a travel agent, spoke to a client in regard to a national sales meeting. No money or credit card information was discussed.
Statement: Mary advised her boss, “I just booked a big trip for our company. They thought I was a great customer sales representative and requested to only deal with me in the future.”
a) pessimistic b) positive c) mislead d) sincere
2) Fact: Joan just purchased a new car. She decided to drive to her girlfriend’s house to show her the new car.
Statement: “I wish Joan would stay home. I hate the fact that she has a new car and I’m driving this junk box.”
a) pride b) selfish c) jealous d) dishonest
3) Fact: ABC Brush Company lost a major account. Estimates of this loss are close to 20 percent of the company’s volume.
Statement: “Don’t worry about this, Boss. We can get new accounts if we put our mind to it.”
a) criticize b) rude c) ashamed d) positive
You are about to embark on an ethics course that will be one of the most important learning experiences in your life. You will learn how your honesty, ethics, personality, and attitude are the key attributes of your success and future employment.
Each chapter will help you develop special skills in the topic area. You will learn valuable lessons through other people’s real-life experiences. Students will become indispensable to their employers after taking this course, as they will be knowledgeable about the consequences of questionable behavior.
Remember that the people who are lucky in life are only lucky because of the consequences of their actions and behavior!
- Expert guidance for developing high ethical standards in the workplace.
- This workbook is filled with narrative lessons, vocabulary, thought-provoking questions and analysis.
- Valuable true-life stories that will unlock the key to your future success.
- Written in a business format so as not to conflict with church & state requirements.
- Bonus: Each student can receive an author signed certificate of ethical achievement upon completion of the workbook.
- Target audience grades 6-12
About the Author
Joe Mirotta is a graduate of Berklee College of Music with a major in music education. He is presently the President /CEO of a successful brokerage company and is known and commended nationally for his high business ethics and integrity. He and his family reside in lovely Cape Cod, Massachusetts.