Admit it!
21 things you already know but apparently have forgotten regarding client service
by
Book Cover & Preview Text
Formats
Softcover
$9.95
Softcover
$9.95
Book Details
Language :
English
Publication Date :
10/25/2005
Format :
Softcover
Dimensions :
5x8
Page Count :
54
ISBN :
9780595373659
About the Book
When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!"
About the Author
Craig is a principal of Lucchesi Galati, a Las Vegas consulting firm practicing in the areas of architecture, sociology, and sustainability. In 2003, he received the prestigious Community Achievement Award for Business from the Las Vegas Chamber of Commerce. An accomplished speaker and facilitator, he can be reached at cgalati@lgainc.com.