Admit it!

21 things you already know but apparently have forgotten regarding client service

by Craig Galati



Book Details

Language : English
Publication Date : 10/25/2005

Format : Softcover
Dimensions : 5x8
Page Count : 54
ISBN : 9780595373659

About the Book

When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!"

About the Author

Craig is a principal of Lucchesi Galati, a Las Vegas consulting firm practicing in the areas of architecture, sociology, and sustainability. In 2003, he received the prestigious Community Achievement Award for Business from the Las Vegas Chamber of Commerce. An accomplished speaker and facilitator, he can be reached at