Measuring Performance

About the Book

This book is a guide to develop, understand, and evaluate performance in the workplace, at home, and in the classroom. It is a professional "how to research" book without the unnecessary icons or scholarly fluff. It is user-friendly and provides the average person with the skills to conduct a professional evaluation of the performance of workers, employers, or providers such as police officers, business enterprises, or intervention approaches. It explains causal relationships in a way that makes sense to the student but aids the professional researcher in unexpected ways. Although any example could have been used to measure performance throughout in this work, the writer explored the thoughts of individuals living in a specific neighborhood about a police strategy outreach as an example. That is, what does the community think of the community policing efforts of their police department in Alexandria, Boston, Columbia, Columbus, Miami, Palm Beach, Midland, and Sacramento? Sample surveys are included.

About the Author

A Ph.D. graduate from Loyola University of Chicago (1991), he is an Associate Professor, University of Massachusetts Boston. He has sixty-five articles and five books published in the professional press on criminology, corrections, and policing. He is currently evaluating outreach of eight police departments for a textbook on community policing.