Burning for Success

How Volunteer Fire Departments Motivate Teams, Coach Leaders and Deliver Killer Customer Service Without Spending A Dime

by Frank McCluskey



Book Details

Language : English
Publication Date : 10/6/2002

Format : Softcover
Dimensions : 6x9
Page Count : 154
ISBN : 9780595240128

About the Book

For two hundred years the volunteer fire service has motivated teams, developed leaders, and managed quality, all without spending a dime.

This book uncovers the ten secrets of how they do this and shows you how to apply these principles to your business.

If you have ever looked for "best practices" for motivating employees and insuring customer satisfaction, look no further. We will show you how to light a fire under your organization and have it Burning for Success.

About the Author

Scott Harkins is a Safety Professional and Consultant who has worked with companies to insure safety and maximize profitability.

"Dr. Frank" McCluskey is Dean of Online Learning at Mercy College and a management consultant. Both are former Volunteer Fire Chiefs.