A Paradigm of Customer Recovery
“Customer Care from a Practical Approach”
by
Book Cover & Preview Text
Formats
Softcover
$11.95
Softcover
$11.95
Book Details
Language :
English
Publication Date :
9/12/2000
Format :
Softcover
Dimensions :
6x9
Page Count :
124
ISBN :
9780595122592
About the Book
"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"
About the Author
Ken is the Escalation Manager for the Customer Support Organization of the Extended Care Solutions Group of McKesson HBOC. Ken has also been published in the Customer Service Industry Trade Journal, Customer Care and is a member of the International Customer Service Association (ICSA).