Decisions Without Mistakes

About the Book

I've been in management, leadership, supervision, and directorship whatever everyone is calling it this week, all of my adult life. As I'm sure, so have many of you. Whether we were appointed, anointed or the last person standing makes no difference, the responsibilities of the job are the same: we're expected to be successful with our team.

Our life, as soon as we receive the responsibility, can become a barrage of meetings, telephone calls, e-mails, paperwork, reports, customer complaints, issues, concerns, and downright problems. Isn't management/ leadership supposed to be a promotion and honor? Wow!

This book is a very small distillation of some common sense principles, attitudes, strategies, and techniques that thousands have worked with me to develop during my career as a trainer and consultant. I've witnessed, researched, and experienced the ever-changing work environment, and the outcome is a management/leadership process that is proven to work in today's interesting and challenging business setting. This book is a part of that process.

The content in these pages can help any manager/ leader develop better business relationships, build more powerful teams, achieve higher goals, reduce stress in themselves and others, but most importantly make Decisions Without Mistakes!

About the Author

Kim D. Ward is the founder of Outsource Training Solutions. His expertise encompasses training needs analysis, business/process reorganization, change intervention, curriculum design and training facilitation. As a lecturer/facilitator Kim has earned an excellent reputation in over 20 industries as an inspirational guide to more effective and rewarding business practice.