Telecom Management for Large Organizations

About the Book

If you manage large telecommunications infrastructures, you know there are lots of moving parts to keep track of—and that failing to do so can lead to big problems.

In Telecom Management for Large Organizations, you’ll learn about five key areas: the telecom manager, macro issues, telecom consulting, bills and billing processing, and the future.

Luiz Augusto de Carvalho, who has more than twenty-five years of experience as a telecommunication engineer and business administrator, explains how telecom managers typically work as well as how to:

• do work efficiently and allocate resources;

• make quick assessments about telecom needs;

• determine when to seek help from external consultants; and

• resolve and navigate problems in the billing process.

The author also explores the relative importance of auditing bills, why billing errors often go unresolved, and how to improve expense management.

Reduce costs, enhance customer service, and prevent small problems from becoming big ones with the guidance in this practical telecom management guide.

About the Author

Luiz Augusto de Carvalho is a telecommunication engineer and business administrator who has specialized in wide area network design since 1989. He worked for Ericsson, BDO Consulting, and Lucent Technologies before joining WANOPT, a WAN design specialist consulting company. He has designed a number of very large wide area networks for customers in South America, Central America, North America, and Europe.