A Balanced Approach to Restaurant Management

About the Book

Restaurant failure rates have remained steady; they are in the 30 percent range in the early stages of business and slightly higher in the later years. In A Balanced Approach to Restaurant Management, author Peter Caldon shares his experience and knowledge in food service to help restaurant owners and managers improve their business sustainability in the long term. Whether you plan to run a food cart, a lemonade stand, or a full-service restaurant, Caldon offers a wide range of advice. He teaches those in the food-service industry to do the following: • Think before you act, and reflect instead of react. • Assess the effectiveness of a food-service system. • Implement a service blueprint to improve your business’s service-delivery processes and increase profits. • Understand key concepts, such as communicating instead of complaining, when it comes to employee behavior. • Provide continuous training to change behavior that isn’t working. Analyzed from the four perspectives of customer impressions, internal solutions, financial outlook, learning and innovation, A Balanced Approach to Restaurant Management provides a new way to look at performance measurements in all aspects of the customer experience. It enables restaurants to set standards that cover their entire footprint.

About the Author

Peter Caldon is a graduate of the University of Nevada at Las Vegas and completed thirty-two hours of graduate studies at Oklahoma State University, pending completion of thesis for graduation. He founded Hospitality Scorecard Solution, a global food-service consulting company, and writes a monthly newsletter, The Next Course. Caldon lives in Brooklyn, New York, with his wife, Ann Marie, and two sons.