The Do Not Rent List
by
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Back in 1996 this young girl rented a car from us. She went home and as soon as she got there her cousin told her he needed to go to the store. So instead of being suspicious or even erring on the side of caution, she says “sure you can use my rental car to go to the store.”Two hours later the vehicle is involved in a high-speed police chase, three towns over! Guns drawn, car crashed and the perpetrator/cousin is face down in the dirt, with a cop’s knee in his back. I guess what he meant to say was that he needed to use the car to go “knock over a store at gun point", because that’s what he did!
The stories you will read involve death, damage, armed robbery, shootings, high-speed chases, and just plain lunatic behavior by people who seemed to be average. As it turns out, they should have been on the DNR list a long time ago.
If you’re not on the list, be a good renter and a good customer. But if you are on the list, I wonder if one of the true stories in this book is yours. Are you on the DNR list?
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About the Book
Since it has long been said that "the customer is always right", this book will dispel the rumor. The fact of the matter is that the statement has always been false. Customers are not only wrong they are shady, diabolical and even criminal when you get right down too it. This book is a collection of stories involving customers and their abilities to be crazy, stupid and down right awful. Every story is true and everything in these stories actually happened. Believe that.
About the Author
This book was made possible by the original and authentic idea of the author, Todd Ruffin who is a father, an author, a veteran soldier and a businessman, in that order. He amassed well over 25 years of business experience working at the management level of some of the nations top customer service oriented businesses. He received his Master’s Degree from one of the most highly recognized hospitality/business colleges in the nation, Johnson & Wales University. He used that education, his expertise and his own personal experiences on the job to write this book. The situations were real and after reading them some will become unforgettable.
If after you read this book Todd Ruffin hasn’t made you think so deeply about the reality of customer service in the United States so that the next time you are in a store or a anywhere buying something you don’t look around you and survey the patrons nearest you for trouble. Well then his job was not done!