What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact

by Thomas Gelmi



Book Details

Language : English
Publication Date : 3/27/2019

Format : Softcover
Dimensions : 6x9
Page Count : 204
ISBN : 9781532071270
Format : E-Book
Dimensions : N/A
Page Count : 204
ISBN : 9781532071287

About the Book

Managers, employees, and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence—with all the consequences. So what can managers and employees learn from the setting on board? Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.

About the Author

Thomas Gelmi is an expert in personal and interpersonal competence and creates value for his clients as an executive coach, facilitator and sparring partner. He works for companies of all sizes, across industries and cultures – from Europe to the USA and Canada to the Gulf region, Southeast Asia and Australia. His clients include companies such as Siemens, Roche, Credit Suisse, Accenture and many more. He has been providing his services for many years, drawing on experience from three particular stages in his biography: seven years of international cabin crew management and training at Swissair, eight years as an operational manager of an internationally active consulting company with a focus on leadership development in sales, and nine years in various care institutions as a team leader and trained specialist for providing first care to individuals affected by major accidents and extreme events.