Sharpening My One-On-One Performance Facilitation & Helping Communication Skills

Helping Customers, Direct Reports, Colleagues and My Boss Succeed

by Dr. Michael V. Mulligan



Book Details

Language : English
Publication Date : 2/18/2012

Format : Softcover
Dimensions : 8.25x11
Page Count : 116
ISBN : 9781469771953
Format : E-Book
Dimensions : N/A
Page Count : 116
ISBN : 9781469771960

About the Book

There is a strong need for team unit leaders to raise their functioning level as a performance facilitator and helping communicator.

A study in March 2010 by Career Builder revealed that 27% of 5,700 workers said that they are constantly bullied by their manager.

The Bully-Aggressive-Direct (B.A.D.) Management Style can build an abrasive and rude culture where employees imitate their leaders. This manual includes four sections that can help team unit leaders and their direct reports improve their capabilty to help others be civil, humanistic, positive and successful.

In section one, the reader will have the opportunity to take three assessment surveys to learn where they are functioning as a perfromance facilitator & helping communicator.

In section two, the reader will learn the two parts of the Model-the three stages of The Performance Faciltiaton Process and the three Helping Communication Skills that need to be mastered and executed.

In section three, the reader will identify where he/she is functioning and then learn how to become an effective perfromance faciltiator and helping communicator.

In section four, the reader will learn how to execute the Model in One-On-One sessions and Team meetings.

About the Author

DR. MICHAEL V. MULLIGAN obtained his Ph.D. in Counseling Psychology from the University of Georgia, M.A. in Counseling from Michigan State University and B.A. from Alma College. Dr. Mulligan is founder and CEO of Mulligan & Associates, a 30 year old career management consulting firm that has helped over 10,000 individuals move their career forward. He has personally been an executive counselor and coach to 100 CEOs, 500 Chief Level Officers and over 1500 executives and managers from different industries. Dr. Mulligan created the Triangle Team Leadership Model, three work manuals, that can help team unit leaders transform their direct reports into leaders in their field and the unit into the best in it’s functional area/industry.