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Frequently Asked Questions
Questions in Ordering Books
How can I check the status of my book purchase order?
How will I know if you have received my order?
My order arrived, but it isn't the book/quantity I specified, what do I do?
My order hasn't arrived, what do I do?
Can I cancel my book order?
What are your returns and claims policies?
What forms of payment do you accept?
How do I get a refund for a book I've ordered?
How can I check the status of my book purchase order?
Once your order has been printed, assembled and boxed, you will receive a confirmation e-mail that includes your tracking number (if you selected Express Shipping).
To check the status of a non-UPS shipment, please contact our Book Sales Department. You can also check the status of your order by logging into myUniverse, then visiting our "Purchase History" page.
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How will I know if you have received my order?
Once we have received your order, we will either e-mail, fax or call you and provide an order confirmation with your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.
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My order hasn't arrived, what do I do?
If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.
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Can I cancel my book order?
Since an order is transmitted directly to the fulfillment center the minute you place it, your Print-on-Demand book order cannot be cancelled.
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My order arrived, but it isn't the book/quantity I specified, what do I do?
Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number handy. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.
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What are your returns and claims policies?
Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.
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What forms of payment do you accept?
We accept payment using Visa, MasterCard, Discover and American Express charge cards. In order to avoid the long delays which often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.
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How do I get a refund for a book I've ordered?
iUniverse books orders are non-refundable, except in the event of poor print quality. Please report quality or quantity issues to our Book Sales Department within three business days after receiving your order.
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