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iUniverse Bookstore FAQs

General Information

Book Detail Page

Changing My Page

Features

Books Sales and Ordering

Ordering

Authors

Shipping

General Information

How can I get my book featured in the bookstore?
There are four main criteria that iUniverse uses to determine which authors and books will be featured in the bookstore: quality, quantity, timeliness and remarkability.

Books of high quality are those that have received positive editorial and/or customer reviews and have been deemed high quality by iUniverse. Quantity is determined by the number of books that have been sold through the iUniverse Bookstore. Books with the highest sales figures will be featured in the “Bestsellers” section. Timely books are those that are relevant to current events or hot topics in the media, or titles that are appropriate for the particular time of year. Qualifying titles may be featured in the seasonal section on the home page. Remarkable books are those that have received special awards or designation from iUniverse.

Authors may also be asked by iUniverse to participate in an Author Spotlight or Author Video Interview, both of which are featured on the home page of the bookstore.

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My book just went live, why isn’t it showing up in the “New Releases” section?
The “New Releases” section is updated manually at the end of each business day. If your book has not yet appeared, check back tomorrow and it should then be available in the “New Releases” section. If your book still isn’t displaying after the next full business day, contact customer support at 1-800-AUTHORS (288-4677) or by email at customersupport@iuniverse.com.

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How are the “Bestsellers” determined?
Bestsellers are determined by the number of copies sold through the iUniverse Bookstore over the past month, approximately (retail channel sales and direct sales made by an author do NOT qualify towards this figure). The books with the highest sales will be featured in order of publish date, not by quantity sold. The bestsellers section of the bookstore is updated weekly.

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Who can I contact if I have a question that is not answered here?
If you have any additional questions about the new bookstore, contact Customer Support at 1-800-AUTHORS (288-4677) or by email at customersupport@iuniverse.com.

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Book Detail Page

Changing My Page

How can I edit my book detail page?
Log in to your myUniverse account and click on the “Book Status” tab to edit your book detail page.

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Can I request the deletion of negative reviews?
If the review contains objectionable material, promotional content, inappropriate content, or off-topic content, we reserve the right to remove the review. Negative reviews that use obscene language or personally attack the author will not be posted. However, negative reviews that contain respectful criticism relevant to the book will be posted, and we will not consider an author's request to have those reviews removed. Our intention is to foster genuine conversation among readers.

If you have concerns about a specific review, please contact us and provide all the relevant details. 

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How can I find the new link to my new book detail page?

  • Please visit the bookstore (bookstore.iuniverse.com) and search for your title or pen name. Find your book in the search results and click on the title to be taken to your book detail page.
  • If you cannot find the link, contact customer support at 1-800-AUTHORS (288-4677) or by email at customersupport@iuniverse.com.

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Why isn’t my book detail page showing updates I have made?
Changes you make to your book detail page will now take at least one business day to appear. If your changes still aren’t displaying after the next full business day, contact customer support at 1-800-AUTHORS (288-4677) or by email at customersupport@iuniverse.com.

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How do I fix broken image links?
You may notice that some images on your book detail page are not appearing. In order to repair an image, you will need to remove the image and update it from its original source. Once this has been done and approved the image should appear.

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Features


What are the features of my book detail page?

Your book detail page is your book’s information hub where readers can learn about and purchase your title. Features include:

  • “Overview” tab – provides readers a brief synopsis of your book
  • “Free Preview” tab – offers a short sample from you book
  • “About the Author” tab – features your author biography information
  • “Editorial Reviews” and “Customer Reviews” tabs – allows book editors and customers to post reviews of your book

If you have purchased any Video Services, your videos can be added to your book detail page.

Your book detail page will also feature a recommended titles section that suggests similar iUniverse books to customers viewing your book detail page. Additionally, if your title is available as an e-book, the Google Preview service will allow potential readers to sample a limited number of pages by clicking the “Google Preview” button.

NOTE: All changes made to your book detail page will be reviewed by iUniverse and posted after one business day.

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Who can I contact if I have a question that is not answered here?
If you have any additional questions about the new bookstore, contact customer support at 1-800-AUTHORS (288-4677) or by email at customersupport@iuniverse.com.

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Book Sales and Ordering

Ordering

I am an author. How do I order copies of my own book?
Authors will be able to log in to the bookstore using their iUniverse account. Once logged in, authors will be able to order books at their discounted author price through the bookstore.

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I am a retailer. How do I place a book order?
As a retailer, you can order books at a discounted price through iUniverse. To gain retailer validation and order books at a discounted price, call 1-800-AUTHORS (288-4677) and follow the prompts. A retail sales consultant will help you validate your retailer status and place your order(s).

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I am a customer. How do I place a book order?
Customers can place orders directly through the bookstore by logging in to their myUniverse account or by selecting to purchase as a guest.

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Do I need an account to purchase books through the bookstore?
When placing a book order, you will be asked to log in to your iUniverse account before checking out. If you do not have an account, you can create one on the login page as you continue to check out, or you may sign in and purchase as a guest. NOTE: Those who sign in as a guest will not be eligible to receive an author discount or retailer discount.

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Who can I call to place a volume book order?
If you need to place a volume book order you may contact the book sales team at 1-800-AUTHORS (288-4677).

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How do I find the book I’m looking for?
Through the advanced search engine, you can find books you are looking for by searching the name of the book, author’s name, genre, subject or even by keywords that may be associated with the book.

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What forms of payment do you accept?
We accept payment using Visa, MasterCard, Discover and American Express cards. To avoid the long delays that often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.

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How do I make online payments?
Online payments can be made by logging in to your iUniverse account and proceeding through the checkout process. Once you reach the payment page, select your card type and enter the name on the card, the card number, the expiration date and the security code.

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What is the bookstore privacy policy?
Shopping at iUniverse is safe. We provide a secure server for all purchases and anything involving your personal account information. This server utilizes an encryption technology designed to protect the information you provide. Should you prefer not to submit your credit card number online when buying, we do provide an opportunity to print out your order form to mail or fax to us with your credit card number, or you can mail your order form with a certified check or money order payment.

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What is the return policy?
Print-on-demand orders are nonreturnable and nonrefundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the book sales department at 1-800-AUTHORS (288-4677) immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

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How can I redeem a book sales promotion I heard about in an email or phone call?
Most book sales promotions will be redeemable through the bookstore with the corresponding promotional code. If a promo code is unavailable, you will need to call the iUniverse book sales team at 1-800-AUTHORS (288-4677).

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How do I sideload my Mobi e-book file onto my Kindle Fire?
Sideloading Kindle Fire with access to a computer (easiest):

  1. Using a mini USB to USB cord, connect the Kindle Fire to a computer.
  2. Download the e-book file on your computer.
  3. Using a file explorer program, open up the Kindle (will show as a temporary drive). Also open the folder on the computer with the file.
  4. Drag the e-book file from the computer to the Kindle Fire Books directory.
  5. Follow your computer’s procedure for disconnecting peripheral devices. The book will now be available in the Kindle Fire’s “Books” tab.

Sideloading using only the Kindle Fire:

  1. Download the e-book file to the Kindle Fire using either the browser or via email.
  2. Download and install a file explorer program, such as ES File Explorer from Amazon APP market (it’s free).
  3. Using the file explorer find the book file (it will be in the main Kindle directory) and copy it (press and hold the icon until the sub-menu pops up).
  4. Go to the “Books” folder.
  5. Paste the file (with ES Explorer you will need to select “Operations,” then hit paste).
  6. Power Kindle Fire off and back on.
  7. Book should be in the Books tab.

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 How do I load a Kindle device or Kindle App with a MOBI file via Send-to-Kindle?

You and your approved contacts can send documents to your registered Kindle devices, free Kindle reading applications, and your Kindle Library in the Amazon Cloud by emailing them as an attachment to your Send-to-Kindle email address. Your Send-to-Kindle email address is a unique email address assigned to each of your Kindle devices and free Kindle reading applications upon registration.

How to send a document to your Kindle:

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I am not comfortable placing an order online. Can I place an order offline?

Placing an order offline is easy. Walk through the steps as if you were placing the order online. On the "Final Purchase Approval" page, you will be given the option to complete your order online or print out an order form to fax or mail to us.

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Is it safe to use my credit card when paying?

Shopping at iUniverse is safe. We provide a secure server for all purchases and anything involving your personal account information. This server utilizes an encryption technology designed to protect the information you provide. Should you prefer not to submit your credit card number online when buying, we do provide an opportunity to print out your order form to mail or fax to us with your credit card number, or mail your order form with a certified check or money order payment.

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Authors

How do I receive my author discount?
When placing an order, authors will be able to log in using their myUniverse username and password. The author must enter his or her Customer ID number into the campaign section of the shopping cart to receive the discount. Once logged in, authors will receive the same discounts they are used to receiving from the book sales team when placing orders.

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Can I get a special discount for ordering multiple copies?
Please refer to the charts below to determine the discount levels for volume book orders.

 

SOFTCOVER DISCOUNTS

Book Quantity

Discount*

1-24

30%

25-49

35%

50-99

40%

100-249

45%

250-499

50%

500-999

55%

1,000-1,999

60%

2,000+

Call for a Quote

 

HARDCOVER/COLOR DISCOUNTS

Book Quantity

Discount*

1-24

20%

25-49

30%

50-99

35%

100-249

40%

250-499

45%

500+

50%

* Orders must be for a single title, same print format and shipped to single address; we cannot accommodate mix-and-match orders. All volume discount orders must be prepaid, and shipping charges are not included. Author purchases do not generate royalties and are nonreturnable.These purchases do not include author event discount purchases.

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Shipping

How can I track my order?
Email confirmation will be sent at the time of shipping to your email address on file. This shipping confirmation will allow the user to track purchases online.

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What are the new shipping timelines?
Shipping timelines and options are one of the much improved features of the new bookstore. We have introduced a new print-on-demand routing system that will drastically decrease shipping times. Also the new bookstore will offer customers more varied and economical shipping options.

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Who can I contact if I have a question that is not answered here?
If you have any additional questions about the new bookstore, contact customer support at 1-800-AUTHORS (288-4677) or by email at customersupport@iuniverse.com.

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